Deposits are non refundable. Deposits are to hold your reserved event date. If no deposits are made, no date is reserved what so ever. Same day bookings require payment in full. For event services, remainder balance are due TWO days before event date. For party rentals, remainder balance are due the morning of event date before deliveries/setups are rendered. The only exception for a full refund of deposit is due to inclement weather/rain IF confirmed having an outdoor event that includes inflatable rentals only. Rain deposit refund request must be made 24 hours in advance from forecast notice of rain or at The Party Popperz  discretion upon delivering rentals. If we feel that it is unsafe to deliver, no space for rental, inclement weather for a delivery/set up , we have the right to cancel and request rescheduling within the same calendar year. In the event of inclement weather, we reserve the right to cancel or discontinue use of party rentals at anytime and at our discretion. Deposits are non-refundable after an altered or rescheduled booking.

For event services, cancellations must be made 5 days before event date to be refunded any amounts paid excluding non refundable deposit or may rescheduled. Anything after 5 days is forfeited.  For party rentals, cancellations must be made 24 hours before event time to be refunded any amounts paid excluding non refundable deposit or may rescheduled. Anything after the 24 hours is forfeited. You may reschedule up to 1 time only in same calendar year.

If eligible for refunds due to meeting the requested requirements above, refunds will be made within 48 hours of requests to the original form of payment. If have not received refund after 5 business days (due to processing wait time) please reach out to us immediately! 

Contract agreements are in place for both event services and party rentals. All services will be under a contract agreement for protection for both parties. If you will like to review over the contact agreement before booking services or making deposits you may do so by requesting copy of contract by sending an email to ThePartyPopperrzCo@gmail.com. The agreement covers the topics of deposits, cancellations, returns, assumption of risks, damages/loss/repairs, liability waivers, default and legal fees.

The Party Popperz Company is fully covered. We are eligible in setting up in public parks and facilities due to insurance requirements. If need copy of insurance for proof for rental set up on public park or facility property, please send an email to ThePartyPopperzCo@gmail.com during booking with your name, phone number, email, park or facility name and event date and time.

We accept all forms of credit/debit payments. All payments will be made by credit/debit through our invoices. The only option to use CashApp/Venmo/Paypal is for deposit payment only, no day of event CashApps are accepted.  Cashapp/Venmo/Paypal will have an extra $2 fee added to deposit payment. We also accept cash only on day of event before setup/delivery or when making additional payments after deposit. Updated receipts/invoices follows after each payment made for confirmation. We only accept checks from schools, churches, and organizations. No personal checks!

All Rentals are inspected, sanitized and cleaned before and after each use. The Party Popperz follows all CDC guidelines during cleaning and deliveries of rentals. 

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It is helpful for customers to do light cleaning/wipe down on the rentals such as the concessions but The Party Popperz will do a thorough cleaning and sanitation of the rentals after each use. To be sure each rental is properly cleaned and sanitized for the next customer.

To book services you must send an inquiry through our contact submission form, or text 423-708-2798 or email ThePartyPopperzCo@gmail.com. You may also reach us on both our social media pages, Facebook and Instagram, @ThePartyPopperzCo (both links are found at top of page)